Product Packaging Every DJI product is shipped in its original factory packaging, unopened and unused. Once the packaging has been opened, or the product has been used or activated, it becomes ineligible for return or replacement. Shipping & Logistics · We cover all shipping costs and import duties. · If any customs duty documents are issued during shipping, do not make payment. Please contact us promptly via email, and we will handle the relevant taxes and fees. · Products are shipped via UPS air service. · Estimated delivery time: 8-15 business days. Note: The above policies apply only to purchases made through our store.